FAQ
PURCHASES VIA WHATSAPP
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Can I buy via WhatsApp?
Yes! Our personal shoppers offer exclusive support via WhatsApp—including personalized suggestions, help with size charts, and order completion.
Just call (21) 99214-0604 or click on the WhatsApp icon on the website.
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MODELING AND SIZES
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Is GHAAT modeling standard?
Our styles are designed to flatter different body types, offering comfort and fit. Therefore, we strongly recommend consulting the size chart available on each product page. If you still have questions, our personal shoppers are ready to guide you via WhatsApp.
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ARTISAN PROCESSES-
Do the pieces have color variations?
Yes. Our pieces undergo artisanal dyeing processes, which may result in slight variations in tone—a natural and special part of the craftsmanship.
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What about hand-painted pieces?
Some pieces are hand-painted and signed by artists. They are 100% handmade and unique—meaning no two are exactly alike.
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COUPONS AND DISCOUNTS-
How to use the BEMVINDA coupon?
Enter the code BEMVINDA in the “discount coupon” field at checkout for your first purchase and the 10% off will be applied automatically.
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Is free shipping automatic?
Yes! When the free shipping option is active and applies to your purchase, the discount will automatically be applied at checkout.
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How does GHAAT cashback work?
Once your order is processed, you'll receive a coupon via SMS with the amount and terms of use of your cashback. On your next order, simply enter this code in the "discount coupon" field at checkout, and the discount will be automatically deducted from your purchase. If you have any questions, contact us on WhatsApp!
______PAYMENT
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What payment methods does GHAAT accept?
We accept credit cards, PIX, and boleto. Our installment plans are available in up to 6 interest-free installments (with a minimum installment amount). All options appear automatically at checkout.
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My payment wasn't approved. What now?
You can try again with a different payment method. If you need help, our team is available to help you.
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How long does it take for my order to ship?
All orders are shipped within 2 business days after payment confirmation. Delivery times vary depending on the location and shipping method selected at checkout.
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How do I track my order?
You'll receive the tracking code in your registered email as soon as your order ships. If you can't find it, check your spam folder or contact us for assistance.
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Where does GHAAT deliver to?
We deliver throughout Brazil. You can calculate shipping costs and delivery times directly at checkout. For more information, see our delivery policy.
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Do you deliver internationally?
Yes. For international shipments, please contact our team via email or WhatsApp to calculate shipping costs before completing your purchase.
______PART CARE
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How do I care for my linen pieces?
• Prefer to wash by hand with mild soap.
• Never soak.
• If using a washing machine, choose a delicate cycle and use a protective bag.
• Dry in the shade, on a flat surface or on a hanger.
• Iron with a warm iron, on the reverse side and with steam.
• Store on structured hangers or folded with tissue paper.
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How do I care for my silk pieces?
• Hand wash with mild soap and cold water.
• Do not soak, wring or tumble dry.
• Dry naturally in the shade, on a flat surface.
• To iron, use a cotton cloth between the iron and the item, always inside out.
• Store on a velvet hanger or folded with tissue paper, in a ventilated place.
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How do I care for my straw bags?
• Do not wash with soap or water.
• Clean with a dry or slightly damp cloth.
• Store in a ventilated place away from direct sunlight.
• Avoid humidity and excess weight.
• If it accidentally gets wet, let it dry naturally, without heat sources.
*In all cases, we always recommend following the instructions on the garment label.
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EXCHANGES AND RETURNS
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How do exchanges and returns work?
You have up to 15 calendar days after receiving your item to request an exchange or return, regardless of the reason. For full details, access our full policy under the "Exchange and Return Policy" tab. If you have any questions, our team is always available to help.
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NEED HELP?
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How do I contact GHAAT?
We're always around for whatever you need:
• WhatsApp: (21) 99214-0604
• Email: contato@ghaat.com.br
• Instagram: @ghaat_
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Does GHAAT have a physical store?
Yes! We are located in Vila Nova Conceição, São Paulo , and on Rua das Pedras, Búzios . Visit "Where We Are" to see our store addresses and hours of operation.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here .
Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates may vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy . -
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
A full list of all of our shipping areas can be found here .
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
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The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please inquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
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In the case when the product and packaging are unopened and undamaged , you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used , you are eligible for a partial refund.
In the case when a product has been damaged , and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.
AJUDA